Terms & Conditions
The simple rules for samples, orders, payment and shipping. Last updated 11 November 2026.
About these terms
These terms apply to every quote, sample and order from Arecova Eco International, Bengaluru, India. When you accept our quote or pay our invoice, you accept these terms. Your quote and invoice give the exact price, quantity and shipping terms for your order.
Quotes and prices
The price depends on the shape, size, quantity and packing. For a full container we send the FOB price. Your quote states the price, the currency and whether it is FOB or CIF. Prices do not include import duty, customs clearance in your country, or delivery from your port to your door.
Minimum order
The minimum order is 5,000 pieces in total. You can mix products and sizes until the total reaches 5,000 pieces.
Samples
Our standard sample set costs a flat USD 8. A 25-piece pack of one product also costs USD 8. You also pay shipping. The USD 8 sample fee is deducted from your first order. We send samples only by DHL, FedEx or UPS air shipping, within 24 to 48 hours after your payment is confirmed. Delivery usually takes 4 to 6 working days to most countries, but this is an estimate.
Payment
We prefer T/T bank transfer: 50% in advance and the balance before shipping. We start production after the advance payment reaches our account, and we ship only after we receive the balance. You pay your own bank charges. For larger orders we also accept an irrevocable, confirmed letter of credit (L/C) payable at sight; please contact us before you open it. You can pay another way (for example PayPal), but then you pay the extra fees, which can be about 7% to 8%. Bank details are sent only on our official invoice from our company email. We never change bank details by chat.
Production and delivery time
For products we already have in stock, your order is ready 2 to 3 days after we receive your 50% advance. Custom packing takes up to 1 week for orders of about 15,000 to 25,000 pieces. A full container takes up to 25 days from the day we receive your advance. Sea transit is extra. These times are estimates, and your quote confirms the time for your order.
Shipping, FOB and CIF
Our port of loading is Chennai Port, India. With FOB, our price covers the goods up to loading on the ship, and the risk passes to you once the goods are loaded. We recommend that you insure the cargo. With CIF, we quote to your destination port, with sea freight and cargo insurance included. We prepare the export documents for your order, such as the commercial invoice, packing list and certificate of origin.
Import rules and duties
You are responsible for the import rules, duties, taxes and customs clearance in your country. Rules for areca leaf products are different in each country, and we check the food-contact rules for your country before we send a quote. Your customs office decides the final HS code and duty.
Quality and complaints
We pack every order for export and check quality before dispatch. Leaf is a natural material, so some variation in colour and thickness is normal and is not a defect. If your goods arrive damaged or not as per the approved sample, record a video while you open the cartons, take clear photos, keep the goods and packing as they are, and send the video, photos and your order number to us on WhatsApp within 3 days of receiving the goods. We reply within 24 hours. For damage in transit, we check and agree a fair solution with you. For goods not as per the approved sample, we agree a fair solution, such as replacing or crediting the affected pieces.
Using and storing the plates
Our plates are for single use and suit hot and cold food. You can use them in a microwave for up to 3 minutes. Keep them in a cool, dry place in their packing, because damp can make them grow mould.
Information on this website
Sizes, photos, shipping costs and the landed-cost calculator are guides only. Your written quote gives the final price and terms. We may update these terms from time to time. The version on this page applies to quotes and orders made after the date shown.
Contact us
Arecova Eco International, Maruthi Saw Mill Road, Thanisandra Main Rd, Bengaluru, Karnataka 560077, India
Email: [email protected]
WhatsApp: +91 87622 29709